Monday, August 10 – an MHM client emailed me advising patient invoices were missing.
Go back to Saturday, August 1 when the client held his normal Saturday clinic.
Immediately he completed the clinic, he scanned his two page clinic list and sent it securely to MHM.
Therefore on Monday, August 3, MHM issued 8 invoices for both self-funding patients and also to insurance companies.
MHM sent the client his weekly report. This document confirms how many invoices have been raised. It confirms how many previously raised have been paid and which invoices are still outstanding.
But it also enables the MHM client to check the correct number of invoices were raised that week. Ten in total.
And they hadn’t been which is why the client emailed MHM.
Consequently, it transpired the client’s two page clinic list contained four patients per page for the final page with the additional two patients had not been scanned.
Both patients were in respect of consultations and had a combined value of £525
It is of little interest both to the MHM client or MHM itself WHO made the error.
Of much more relevance is that the error was immediately identified.
And then corrected.
Otherwise that particular MHM client could have found himself £525 out of pocket.
Which is why it is crucial that you receive a weekly report confirming what is happening with YOUR money.