My Boss is Medical Healthcare Management Ltd.
And a very demanding Boss she is too.
She requires my undivided attention every single day of the week.
Even a private consultant surgeon has a Boss.
And it’s their own Private Practice.
Last Friday I was talking to a client. He is an ENT consultant.
I had to call him because he was three weeks behind in sending me his clinic lists. I also had to speak with him because he’s accountant had called asking for some data.
The accountant needed the data urgently so he could finish the year-end accounts for the consultant.
Apparently he’d been asking the consultant for this data for weeks and had been told to speak to me because I would have it. Indeed I did and it was emailed minutes later.
But it’s as I said to the ENT consultant, such data needs to be ready and able to be shared every single month.
The business demands it so it can calculate how much it can afford to pay him that month.
Just as the business demands clinic lists are sent the same day a clinic is held.
The consultant explained he didn’t have the time to do that.
Yet perversely, the consultant was complaining his cash input wasn’t enough to grow the practice.
The two, however, are absolutely connected.
If you want more cash into any business, you must invoice and then collect the payment.
And that means processing your clinic lists so they can be invoiced and then those invoices will be paid.
Compare the ENT client with another MHM client: a pediatrician.
He holds three clinics each week. After each clinic – literally, before he goes home – he scans his clinic list, password protects it and then emails it to me.
His cash flow is very strong.
His practice is a demanding Boss. She demands she is paid.
So he makes sure he keeps his Boss happy by processing his clinic list so she DOES get paid.
So how do you keep a demanding Boss happy?
Deliver what the Boss wants when the Boss wants it.