Monday morning comes round all too quickly and its time to invoice last week’s clinics.
This is a good example of not paying sufficient attention to the clinic list. It almost cost the consultant £50. The patient was marked down as a follow-up. An invoice for £100 was required for the patient’s insurance company.
According to MHM, the consultant had never seen this particular patient before. A quick phone call established that this was actually a new patient so a £150 invoice was required for an initial consultation and not for a £100 follow up.
Who was responsible for making the mistake isn’t really the driver. It is important of course but mistakes happen. Of more importance is having a process to identify and correct the error. before it costs you £50.
All you have to do is outsource the invoicing to someone who checks absolutely everything.