Especially when invoicing online but equally applicable to PDF invoices is the attention to detail when raising invoices.
Real example: an MHM client has practicing rights in a number of hospitals. It’s not unusual for the invoice to be queried as the pre-authorisation confirmed a consultation (for example) happened at Hospital A and not as stated on the invoice Hospital B.
Over time the invoice may get paid, however a delay will have occurred whilst this query is resolved. If the client can be billed online the invoice can’t even be processed unless the issue is resolved beforehand.
It’s even worse when there are multiple consultants within a group. Sometimes the pre-authorisation is recorded against an individual consultant and NOT the group practice under which you are attempting to invoice. Once again, if attempting to do this online, the invoice will not get processed.
Another detail often processed and in error is a patient’s date of birth. My favourite is the patient who was born in 1945 and not 1845 – I know the consultant is good but even I raised an eyebrow at a 169-year-old patient!
Whilst some of these seem minor the reality is they’re not.
If you want to have your invoices processed efficiently and paid straight away make sure ALL the details are right first time, every time.
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