Why do I love mistakes?
I love it when a mistake happens or when something goes wrong. It means I get the chance to look at what went wrong and more importantly WHY it went wrong. That means I can stop the same mistake...
The Patient Paid Cash On The Way Out
It’s great when a patient pays cash - on the way out he or she produces a roll of £10 notes and pays in full. It happened just before Christmas last year to an MHM client. Couple of items to...
More Patients: as simple as answering the phone.
One of my major bugbears with medical practice is the ability to answer the phone. Sounds simple. It is! Yet many practices do not answer the phone. Instead, the call goes to an answering machine...
Outsourcing does not mean a lack of communication
MHM sort of cheats when we say we are an outsourced medical biller. We don't share premises with our consultant surgeons nor are we next door to the hospital. Neither do we speak to them every...
I’ve been meaning to look at that…
There a few things I hear that automatically set alarm bells ringing when I look at the invoicing and billing process of a business. "I'll take a look at it next week" "I'll get round to it in a...
Understanding how and why to uplift a fee.
I've been asked to re-published the following which first appeared last year. The first thing to realise about increasing a fee is that you CANNOT increase a fee for all your surgical episodes. Nor...
The Cause Of The Problem
A group of surgeons I know is having problems getting paid by insurance companies. Not just an individual insurance company but all insurance companies. More specifically or so the surgeon's...
Less haste. More Speed
I'm a really, really impatient person. I like everything done yesterday. Which is why I go incredibly slowly to start with. Do it once and do it right When I begin to raise invoices for a consultant...
Merry Christmas
MHM Ltd will be closed from Saturday December 24th, 2022 until Thursday December 29th, 2022
Charge the patients if we aren’t paid after 90 days
A group of surgeons I know is having problems getting paid by insurance companies. Not just an individual insurance company but all insurance companies. More specifically or so the surgeon's...
Too busy to deal with that
There are only 24 hours in a day. That much is certain. All of my guys are incredibly busy. I'm amazed at the volume of work they get through in a single day. They are either on-call,...
Excess and shortfalls are increasing for all Private Consultants
One of the major areas MHM is approached about is excess and shortfalls. In October 2022, empirical evidence indicated circa 40% of all claims to private medical insurance companies are subject to...