Sexist. But True
My website designer friend related a really interesting tale to me this week. He designs websites for all sorts of businesses including consultant surgeons but was confused. He’d checked the traffic...
How can you have a follow up when you haven’t seen the patient before?
Another day arrives. Its time to invoice yesterday's clinics. Pay attention This is a good example of not paying sufficient attention to the clinic list. It almost cost the consultant £50. The...
The Insurance Company took my fee back!
Some insurance companies decline to accept invoices that are sent more than six months after the consultation or surgical episode. Fair enough, they should have been invoiced. BUT… A statement was...
A Life of Their Own
Have you ever thought how long a pre-authorisation is live? Or how many didn’t realise some insurance companies deem pre-auths do have a life span? For example: I was asked to invoice for a...
Back up your data – PEASE!!
It’s amazing how many people don’t back their IT systems up. When they have an accident, they have a serious accident. One guy kept all his correspondence and notes on his laptop and only on his...
Don’t be afraid to ask for the money
Why are you in business? Many times, consultant surgeons have approached MHM because they, as consultant surgeons, don’t like asking patients for the money. And from a certain point of view, this is...
www.can’t be bothered.co.uk
Every time I give a presentation to consultants wishing to start a private practice it's pretty much guaranteed, I’ll get asked about having a website. In particular, I’ll be asked – do I need one?...
Make sure you know how deep the water is
A consultant surgeon came up to me after a recent presentation asking for my opinion on a situation he’d found himself in. Having successfully operated within the NHS for some time he decided to...
Nice bottle of merlot – paid cash for it
It’s great when a patient pays cash - on the way out he or she produces a roll of £10 notes and pays in full. It happened just before Christmas last year to an MHM client. Couple of items to...
A completely different procedure
This issue has come up quite a few times over the years. Consider if, during the initial consultation, you advise your patient surgery is required. The patient is therefore given a CCSD code...
Outsourcing – the cheat’s way
MHM sort of cheats when we say we are an outsourced medical biller. We don't share premises with our consultant surgeons nor are we next door to the hospital. Neither do we speak to them every...
Patient Age: over 21
Lovely lady. Sounded just like my late Mom too. She sounded if she was aged between 21 – 99. I called her to clarify one small point on her registration form and pretty much knew what the...