Less haste. More Speed
I'm a really, really impatient person. I like everything done yesterday. Which is why I go incredibly slowly to start with. Do it once and do it right When I begin to raise invoices for a consultant...
More Patients: as simple as answering the phone.
One of my major bugbears with medical practice is the ability to answer the phone. Sounds simple. It is! Yet many practices do not answer the phone. Instead, the call goes to an answering machine...
When Time Allows
What a truly awful expression! It was said to me recently by a medical secretary who was struggling to get all her invoicing done. Her belief was that she had only many hours in the day and it was...
Entrepreneur or Surgeon? Or Both?
At a on-line medical conference recently a friend of mine was discussing the future of the private practice industry and what lay ahead. My colleague shared the view that the "younger" newly...
The Art of Excess and Shortfalls
One of the major areas MHM is approached about is excess and shortfalls. In October 2019, empirical evidence indicated 26% of all claims to private medical insurance companies are subject to an...
Do it once and do it right
When I begin to raise invoices for a new MHM client, for example, I'll check I have the right provider number. I'll check all the online systems and EDI protocol are 100% accurate. Is the...
More Patients: as simple as answering the phone.
One of my major bugbears with medical practice is the ability to answer the phone. Sounds simple. It is! Yet many practices do not answer the phone. Instead, the call goes to an answering machine...
The Reality of a No-Show Patient
This is a topic that comes up frequently when I meet Private Consultant Surgeons. Indeed, the point was touched upon last year in a blog regarding asking self-funding patients to pay in advance....
Ask for the money. Otherwise why are you in business?
Why are you in business? Many times, consultant surgeons have approached MHM because they, as consultant surgeons, don’t like asking patients for the money. And from a certain point of view, this is...
Seeing a patient within 10 days of a surgical episode.
I'm used to insurance companies declining to pay a consultation charge for an Orthopaedic Surgeon within 10 days of surgery. The reality is that this does not impact only on Orthopods. I've seen it...
Stay Up To Date With What You Can Charge For
Take, for example, a patient who requires an injection which may be performed by a private orthopaedic surgeon at an outpatient consultation. Thus you raise an invoice for, as an example,...
Don’t Ever Have A “Holding” Pile
MHM recently completed a project for a hospital. The project was to investigate why the hospital was not getting paid. One insurance company was proving to be particularly troublesome. An analysis...