August was the silly season with people on holiday at various times throughout the month, as we all know. Returning in September it’s catch up time!
Assume your practice secretary is on leave for the last two weeks of August, therefore, all clinic lists have to be invoiced for the last two weeks of that month and thus all consultations have been invoiced.
Standard practice if the invoice is for a follow-up consultation is to check if the initial consultation has been paid.
In this example, the initial consultation had not even been invoiced. The clinic list for that day hadn’t been supplied and audited against the invoice register! If it had it would have been discovered that none of the other consultations for that day had been invoiced.
And the total clinic was worth £1,450.
Thus whilst shortfalls/excess/non-payment may cost the consultant money, not raising an invoice is 100% guaranteed to lead to non-payment.