Anybody ever watched the movie “Jerry Maguire” and the immortal quote – show me the money!
Clearly a guy I recently bumped into at a medical conference hadn’t. He was the Practice Manager for a large hospital group. His complaint was the lack of cash from insurance companies coming into the business. His solution had been to analysis the internal administrative process of the hospital; make sure everybody knew their role and when to do it. He ended up with a very comprehensive PowerPoint presentation.
Indeed he had spent four months doing just that.
After four months nothing had changed really.
I couldn’t help but think about his thought process. He had gone round writing reports and compiling analysis rather than actually speaking to the insurance companies and finding out what the problem was from THEIR end? In other words WHY they were not paying him?
If he had done so he would have immediately realised his practice was not invoicing correctly. If he had asked the insurance companies they would have told him just that. Only then could the practice start to review and possibly change the process to make sure they did get paid.
Start with the basics. Or as Jerry Maguire would say: